Customer Service Form

We would appreciate your filling out this form so that we can monitor the level of customer service being offered to you, our valued customer.

Your Company:
Your Name:
Your E-mail Address:
Do you have problems in getting thru to TYE by phone?	No   Yes
Are you satisfied on how our Receptionist/Operator answers the telephone?	Yes   No
Do you have problems getting connected to the person you want to speak to?	No   Yes
Do you have to wait long to get information from our sales person?	No   Yes
Are our sales people keeping you advised on what will be coming off the line, what is in stock and is getting low?	Yes   No
Are our sales people polite, courteous & helpful?	Yes   No
Are you satisfied with your credit terms?	Yes   No
Are you satisfied with our service in meeting your special requirements?	Yes   No
What do you think of our delivery service?
Is TYE your preferred, secondary or least preferred supplier?	Preferred Secondary Least Preferred
What do you think of the quality of our product?
What recommendations can you make to TYE to improve their service to your company and to remain or to become your preferred supplier?
How do you find TYE responds to your problems and complaints?
Please feel free to add any other comments you may wish to include